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Welcome to WSLife.com – a comprehensive and resourceful Web site from The Western and Southern Life Insurance Company (Western & Southern), member of Western & Southern Financial Group®. WSLife.com educates, empowers, and serves you by providing expert knowledge and trusted advice for long-term planning purposes. WSLife.com is real guidance for real people – helping you understand your current life issues and how to plan effectively for a secure future. WSLife.com provides you with one-stop shopping for insurance and financial products, life stage descriptions, planning and retirement information, interactive financial tools, live help (online chat), current market data, tax help, and a Women's Information Network (W!N) devoted to women's interests.
Click any of the main topics below to learn more about WSLife.com:
NOTE: The Display Page button next to each question will display the live page that is being described. Once the page is displayed, a Hide Page button will appear to hide the page after you finish viewing it. You also have the option to "go to this page on the site" – a link below each question that will take you directly to this page and exit the Site Tour.
Site Overview
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1. How is the home page structured?
WSLife.com's home page is conveniently organized into five main areas:
- The promotional animation at the top
- The Products & Services area in orange in the middle
(featuring retirement topics, financial tools, Life Stages, and links to arrange a free consultation with an agent)
- My Accounts in blue at the top right (to access policy/contract/account information, account registration, login help, and EasyPay access for one-time and recurring premium payments). The Quick Links menu in green appears just below My Accounts.
- The News block at the bottom left with toggle tabs to Site News (new features on WSLife.com), Company News
(Western & Southern Financial Group news releases), Industry News (about the insurance and
financial services industry as well as economic headlines), and Market News (with intraday stock market
updates and the ability to get a current stock quote and track your own stocks)
- Featured Topics in green at the bottom right (e.g., career information, special company offers, and educational seminars)
Links to Help, FAQs, Contact Us, and Search are found at the top right. Footer links at the bottom of the
home page take you to this Site Tour as well as Sitemap, Glossary, Copyright, Privacy Policy, and Feedback
(to send us your comments about our customer service and WSLife.com).
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2. How is the rest of the site organized?
The best resource to get an overview of the entire site structure is to visit our Sitemap, which contains a detailed outline of all the pages on WSLife.com. At a glance you can quickly see how information is organized and link directly to the page you are interested in accessing. The main sections, which appear in green on the Sitemap, are: Home, Financial Professionals (for Western & Southern Sales Representatives), About Us, Retirement, Education, Products & Services, My Accounts, W!N (Women's Information Network), Contact Us, Publications Request, My Personal Folder, Help, Site Tour, and Search.
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Site Navigation
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1. How does the top navigation bar work?
The top navigation bar is your primary navigational tool for traveling through WSLife.com. It lists the products available through WSLife.com (Life Insurance, Critical Illness Insurance, Annuities, and Mutual Funds) as well as the five other main sections of the site (Retirement, Education, Careers, About Us, and My Accounts). By rubbing over a section title, you will see all of the topics for that section revealed in a pull-down menu. For example, Critical Illness Insurance lists Overview, Important Health Statistics, and Comparison Checklist.
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2. How does the left navigation work?
Secondary navigation on the left gives you a variety of specific
topics from which to choose once you are in a particular section on the
site. For example, if you would like to know more about Western & Southern,
you would click on the About Us/Overview
link from the top navigation bar. The left navigation on the About
Us/Overview page takes you to Why Western & Southern?, Company
Profile, Western & Southern Financial Group, Strategic Partners,
Financial Ratings, News, Awards & Recognitions, Policies, and
Legal Disclaimer. Clicking on the black arrow to the left of each blue
topic on the left will reveal additional subtopics in orange, if
available (e.g., Strategic Partners lists Western-Southern Life
Assurance Company and W&S Brokerage Services, Inc.).
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3. How does the right navigation work?
Navigation on the right throughout WSLife.com features a Quick Links pull-down menu for fast access to
key pages on the site. Below this are additional links, information, and/or service features, such as our
office locator (in blue), as found on the Economy Life page. You can also receive a quote for specific
products by clicking the get a quote button at the top and bottom of our product description
pages.
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4. What links appear in the upper right navigation?
The upper right navigation includes links to Help, FAQs, Contact Us, and Search.
This navigational section offers you several different paths to find answers to your questions. For example,
Contact Us explains the various ways to reach us for assistance:
- Review our Office Locations.
- Refer a Friend to have an agent give a friend or family member a confidential, no-obligation consultation.
- Request an Appointment.
- Go to My Accounts Services by logging in to My Accounts.
- Contact Customer Service for help with insurance/investment products.
- Reach Claims for help with filing a claim.
- Access Live Help for online chat.
- Browse through Careers for information about current job openings.
- Contact Technical Support for answers to your technical questions.
- Send Us Your Feedback about our customer service and WSLife.com.
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5. What links appear in the lower left navigation?
The lower left navigation at the bottom of each page includes links to Site Tour, Sitemap, Glossary,
Copyright, Privacy Statement, and Feedback to provide helpful reference information. If you are unfamiliar
with certain life insurance or financial investment terms, look them up in our easy-to-use Glossary. Click on
a letter at the top of the page to see all the terms that begin with that letter. Glossary terms are highlighted
throughout WSLife.com and appear in a separate pop-up window when clicked.
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6. Where can I go on the site for further navigational assistance?
For additional explanations and illustrations of WSLife.com's navigation, please visit How to Use This Site
in the Help section.
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My Accounts
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1. How do I get access to My Accounts?
To view and change personal account information, policy/contract owners must first complete a brief online registration process. Separate registrations are required to gain access to each different type of account (i.e., life insurance & fixed annuities, variable annuities, and mutual funds). However, you will need only one user name and password to access all of your accounts. For example, to register your life insurance & fixed annuities account, you need to provide an active policy number, your Social Security Number, and the insured's birth date. After selecting your own private user name and password, you will be able to access and manage your account 24 hours a day, seven days a week.
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2. What is the login process after I register?
After completing the one-time My Accounts registration process, you have immediate access to your personal
account information by simply logging in with your user name and password – via either the home page
(under My Accounts) or the My Accounts Login page. Once you are logged in to My Accounts on WSLife.com, you
are on a secure Web server that insures the privacy of your online communications and transactions. The left
menu links you to My Accounts (to access life insurance & fixed annuities, variable annuities, and mutual funds),
EasyPay, Edit My Registration Information, Service FAQs, and Logout.
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3. What information can I access through My Accounts?
For a complete description of the information you can access through WSLife.com's My Accounts, please visit
My Accounts Access in the Help section. You can also read more about your online security and how to get help
if you forget your user name/password.
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4. What kinds of policy changes and claims can I make through My Accounts?
For more information about the kinds of policy changes and claims you can make through My Accounts,
please visit My Accounts Management in the Help section, which explains My Accounts Change Options and
Services and How to Report a Claim.
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Products & Services
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1. What Products & Services does WSLife.com offer?
The Products & Services section contains detailed information about
Life Insurance, Critical Illness Insurance, Annuities, and Mutual Funds.
WSLife.com offers whole life, term life, universal
life, accident, and critical illness insurance as well as fixed
annuities, variable annuites (through W&S Brokerage Services, Inc.), and mutual
funds (through Touchstone Investments). Getting a quote,
completing an application, and buying the right financial products have
never been easier. Keep in mind that secondary navigation on the left – within
every section of the site – gives you a variety of subtopics from
which to choose.
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2. How do I get a quote for an insurance product?
Getting a quote on WSLife.com is easy. You can access quotes for any of our products (whole life, term life,
universal life, accident insurance, and critical illness insurance) by selecting Get a Quote under Life
Insurance from the top navigation bar, which will take you to the main Life Insurance page. Next, scroll
down to the specific product for which you would like a quote and click the GET A QUOTE link. You can also use
the Get a Quote buttons at the top and bottom of every product description page. For example, to get a quote
for Annual Renewable & Convertible Term, select Term Life under Life Insurance from the top navigation bar
and click the green Annual Renewable & Convertible Term link, which will take you to a detailed product
description page. Then click the green Get a Quote button at the top or bottom of the page.
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Educational Resources
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1. What Education resources are available on WSLife.com?
To help you assess your situation and plan for a secure future, our Education section features a Product
Comparison Guide, Financial Tools, Life Stages, Real-Life Stories, Investing Basics, Protect Yourself Online,
Kids & Investing, 2007 Tax Information Guide, Priority Planning Review, Small Business Priority
Planning Review, takeCHARGE! Newsletter, and Test Your Knowledge. Left navigation displays a list of
subtopics under each main heading for you to explore. In addition to the Quick Links menu, the right navigation
features links to Related Topics as well as Related Articles, which are continually updated with new content.
Related Articles feature interesting topics about each of the life events within a specific Life Stage. Our
Office Locations box is also available to easily find a Western & Southern office near you.
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2. How do I access the interactive Financial Tools?
Select and click on Financial Tools from the Education pull-down menu at the top of the home page or any subpage within WSLife.com.
Financial Tools features six main categories with 30 different financial tools that can help you assess your
current financial needs and plan for future goals, like saving for your child's college education.
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3. Where can I find current financial market data?
Click the Market News tab in the News block at the bottom left of the home page. Market News features
intraday updates of the stock market (Dow Jones Industrial Average, NASDAQ, S&P 500, and Russell 2000). In addition,
you can get a current stock quote, track your own stocks, and read the latest issue of Market Thoughts –
the quarterly newsletter published by Fort Washington Investment Advisors, Inc.® (a member of Western
& Southern Financial Group) – for news and commentary about the economy and
financial markets.
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4. What is W!N?
W!N (Women's Information Network) is designed for today's busy women – to learn more about how to live a healthy, balanced, and financially secure life. Inside W!N you will find a library of topics about Health & Wellness, Money Matters, and Life Stages.
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